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A man and woman attending a gambling support session

Services near you

Wherever you are in the country, free and confidential support for your gambling is never far away. Getting some help is just a text, phone call, or Zoom away...

Safer Gambling Aotearoa

Our Services

Some people find it helpful to have a chat with someone who understands what it’s like to live with gambling stress. Sometimes you'll only need one session to put a plan in place. Or if you need some extra support, you can get ongoing counselling free of charge.

You can get support for your own gambling, and also if you're affected by someone else's gambling.

All of the services listed below are contracted by Te Whatu Ora | Health New Zealand to provide free and confidential support.

Services available throughout New Zealand

Gambling Helpline

Free phone 0800 654 655  Text 8006 Chat online

Availability: Available 24/7, 7 days a week.

PGF Services

Free phone 0800 664 262 Free text 5819

Email: help@pgf.nz

Website: www.pgf.nz Live Chat

Availability: 8.30am - 5pm Monday to Friday. Counselling services face-to-face, or by phone, email or video calls depending on the location.

Our main offices are located in Auckland, Hamilton, Wellington, Christchurch and Dunedin with satellite offices in other regions. We provide support via video calls if we do not have an office in the area.

Mapu Maia

Free phone 0800 21 21 22

Availability: Support for those impacted by gambling harm available by phone, email and video-streaming . Mapu Maia offers services for those impacted by gambling harm, and will continue to be available by phone, email and video-stream while the nation continues to change alert levels due to the COVID-19 pandemic. We understand this is a very challenging time for everyone, and we are here to support you and your family and whãnau.

Website: https://www.mapumaia.nz/

Asian Family Services

Free support options:

  • One-on-one counselling services
  • Couple counselling
  • Group counselling and other social work services

How to get in touch:

Asian Family Services offers support in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi

Northland

Nga Manga Puriri - Northland Gambling Support Services

Available: 8.30am - 5pm, Monday - Friday

Address: 5/412 Kamo Road, Kamo, Whangarei

Phone: 0800 433 288, 09 437 0167

Email: admin@nmp.org.nz

Website: www.nmp.org.nz

Auckland

Asian Family Services

Availability: Counselling services face-to-face, or by phone or video call. Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi.

Monday - Friday, 9am - 8pm.

128 Khyber Pass Rd, Newmarket

Auckland

Phone: 0800 862 342

help@asianfamilyservices.nz

Mapu Maia

Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.

Information, advice and advocacy is still fully functional.

8.30am to 10.00pm Monday to Friday

128 Khyber Pass Rd, Newmarket

Auckland

Phone: 0800 21 21 22

Free text: 3022

help@mapumaia.nz

PGF services

Availability: Counselling services face-to-face, or by phone, email or video calls. Appointments are available at our satellite office in Takapuna. You can book an appointment by calling us.

8.30am – 5.00pm Monday to Friday

128 Khyber Pass Rd, Grafton

Auckland

Free phone: 0800 664 262

Whare Tiaki Hauora

Available 8.30 - 5pm, Monday - Friday

Phone: 0800 024 321

Email: adminaccount@wharetiakihauora.org.nz

Website: www.wharetiakihauora.org.nz

Waikato

PGF Services

Free phone 0800 664 262

Free text: 5819

Email: help@pgf.nz

Website and live chat: www.pgf.nz

Availability: Counselling services face-to-face or by phone, email, or video calls.

8.30am – 5.00pm Monday to Friday

Level 2, 109 Anglesea Street,

Hamilton 3204

Raukura Hauora O Tainui

Kia whai hua i te toonuitanga. To pursue the rewards of a thriving and prosperous way of life.

Embark on a transformative journey to holistic wellness. Our unwavering commitment is to empower positive change within whaanau and community through quality kaupapa Maaori health and wellbeing services designed to minimize gambling harm.

So that all people living in the rohe of Tainui waka thrive and prosper.

Available: 8.30am - 5pm, Monday - Friday

Phone: 09 264 8040

Email: referrals@raukura.org.nz

Website: www.raukura.org.nz

Te Kōhao Health Gambling and Addiction Prevention Services

We support families/communities to prevent and minimise gambling harm, by adopting a multidisciplinary holistic approach, which addresses all whānau needs (employment, education, health and wellbeing). We provide clinicians who:

  • are qualified and experienced
  • create brief and full inventions for the individual/family
  • deliver counselling and other forms of individual/group therapy

And public health workers who:

  • deliver presentations within the community to increase gambling awareness
  • train other communities to screen for gambling issues can develop and implement policies to prevent/reduce gambling harm within organisations
  • can support the development of community action initiatives to reduce gambling harm.

Available: 8.30am - 5pm, Rāhina/Monday - Rāmere/Friday

Addresses:

Te Kohao Health – Kirikiriroa Marae
951 Wairere Drive
Hamilton East
HAMILTON 3216

PO Box 7107
Kirikiriroa

Phone: 07 856 5479 or 0800 483 564
Fax: 07 856 5938

Email: admin@tekohaohealth.co.nz

Website: www.tekohaohealth.co.nz

Bay of Plenty/Lakes

Manaaki Ora Problem Gambling Service

Free Phone: 0800 784 842

Free Text: 5030

Website: www.manaakiora.org.nz/services/kauri-tu-problem-gambling-service

If your or someone else’s gambling is causing you concern, we can help by providing non-judgmental face to face counselling in both kaupapa Maori and mainstream modes, with an action plan to work your way out of the difficulties. We cover the Lakes DHB area including Rotorua, Taupō, Turangi, and Mangakino.


1154 Hinemoa Street – Level 1

8:30am – 5pm Monday to Friday

Poutiri Trust

Supporting positive change within whānau and community. Our team are available to support you and your whānau kānohi ki te kānohi, or by phone, email or video call.

Address: 35 Commerce Lane, Te Puke

Phone: 0800 573 0091, 07 573 0091

Email: wellness@poutiri.org

Website: www.poutiriwellnesscentre.org

KŌ Kollective Trust

We enable Ōpōtiki people and whānau to dream, activate and flourish. Our services include:

  • ACC whānau navigation
  • Community Action and Activation
  • Kuia & Koroua wellbeing support
  • Problem gambling support
  • Rangatahi wellbeing programmes
  • Rongoa Māori
  • Whakapapa
  • Whānau goal setting

Available: 9am - 5.30pm

Address: 44A Goring Street, Ōpōtiki 3122

Phone: 07 3155988

Email: admin@ko-kollective.nz

Website: www.ko-kollective.nz

Tairāwhiti

Te Runanga o Turanganui a Kiwa
Tauawhi Men’s Centre

At Tauawhi, we're dedicated to helping whanau navigate life's challenges, from relationship difficulties to personal growth. Our experienced addictions team offers tailored counselling services, ensuring every individual receives the guidance they need in a mana-enhancing way.

Available: 8.30am - 5pm, Monday - Friday (or as needed outside these times)

Address: 71 Peel St, Gisborne

Phone: 06 868 8278, 0800 120 072

Email: admin@tauawhi.org

Website: tauawhi.org

Hawkes Bay

Te Rangihaeata Oranga Trust

Availability: Counselling and support services to new and existing whaiora via text, telephone, and our website gamblinghb.co.nz

8.30am-5pm

210 Lyndon Road

Hastings

Phone: (06) 876 6267

Text or call 022 0435 346

admindesk@trhor.org.nz

Taranaki

PGF Services

Free phone: 0800 664 262

Email: help@pgf.nz

Website: www.pgf.nz Live Chat

Availability: Counselling services face-to-face, or by phone, email or video calls.

8.30am – 5.00pm Monday to Friday

Level 2, Community House, 43 Princes Street

Dunedin 9016

Whanganui/Palmerston North/Levin

Mapu Maia

Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.

Information, advice and advocacy is still fully functional.

8.30am to 10.00pm Monday to Friday

Phone: 0800 21 21 22

Free text: 3002

help@mapumaia.nz

Whaioro Trust
KOROWAITIA TE PUNA WAIORA

Korowaitia Te Puna Waiora supports whānau who are seeking a holistic approach to well-being while being immersed in wānanga and kanohi ki te kanohi support using unique Māori concepts and delivery.

Available: 8.30am - 5pm, Monday - Friday

Address: 

Te Oranganui

The Terrace Building

133 Wicksteed Street

Whanganui 4500

Phone: 06 349 0007

Website: www.teoranganui.co.nz

Porirua / Kapiti

Ora Toa Mauriora

Ora Toa Mauriora gambling harm service, Tu Te Ihi provides services to assist and support individuals or whanau to achieve Mauri Ora. Our kaupapa is to work in a culturally appropriate, quality care service, maintaining mana, mauri and tapu of all those seeking support, by creating and enhancing a mauriora experience. To achieve positive and thriving life outcomes, to increase hauora through the generations.

Ora Toa has developed and uses the Mauri Ora Model of care with Whaikaha. The Mauri Ora model of care builds on the interconnectedness of life that influences hauora attainment.

Our team are available to support you and your whanau kanohi ki te kanohi, or by phone, email or video call. We are a community outreach service and can arrange to meet whanau in their homes, marae or other means including by phone, or video call.

5 Lyttleton Ave, Porirua

Phone: 0800 672 862

Email: mauriora@oratoa.co.nz

Website: www.oratoa.co.nz/mauriora

Wellington

Asian Family Services

Phone: 0800 862 342

Email: help@asianfamilyservices.nz

Availability: Counselling services face-to-face, or by phone or video call.

Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi

Monday-Friday, 9am - 8pm.

Level 3

5-7 Vivian Street, Te Aro

Wellington


Mapu Maia

Availability:  Counselling via face to face, home visits, phone, text, zoom, Microsoft teams are fully accessible. Information, advice and advocacy in the community is fully functional

8.30am to  5.00pm Monday to Friday or by evening appointment if required

Level 3

5-7 Vivian Street, Te Aro

Wellington

Phone: 0800 21 21 22

or TEXT 3002

help@mapumaia.nz

Website: https://www.mapumaia.nz

PGF Services

Free phone: 0800 664 262

Email: help@pgf.nz

Website and live chat: www.pgf.nz 

Availability: Counselling services face-to-face, or by phone, email or video calls.

Appointments are available at our satellite offices in Paraparaumu/Kapiti, Porirua, and Petone. Please phone for an appointment.

8.30am – 5.00pm Monday to Friday

Level 3

5-7 Vivian Street, Te Aro

Wellington

Nelson/Tasman/Marlborough

He Ratonga Whakakorenga Petipeti (MVE Coordinator)

We are able to support individuals and whanau in the area who wish to find out more about the exclusion process and/or support them to exclude themselves from gambling venues.This includes Pub Pokies, TAB venues, Lotto and, Online Gambling.

Available: This is a limited service (1-2 days a week). Please contact us and we will get back to you as soon as possible. There is some flexibility to enable us to meet with people on days/times that suit.

Address: 281 Queen Street Richmond 7020

Phone: 03 546 9099 ext:3003 | M: 0278070406

Text: 0278070406

Email: brenda.mcquillan@tpo.org.nz

Website: https://www.tpo.org.nz/

Te Piki Oranga

Phone: 0800 ORANGA (672642)

Email: admin@tpo.org.nz

Website: www.tpo.org.nz

NELSON-TASMAN MVE COORDINATION SERVICE

We are able to support individuals and whānau in the area who would like to find out more about the exclusion process and are able to help facilitate exclusion from gambling venues across the region and nationwide.
Available: This is a limited service. Please contact us and we will get back to you as soon as possible. There is some flexibility to enable us to meet you with people on days/times that suit.

Address: 159 Hardy Street (Room 10 upstairs), Nelson 7010

Phone: 021 0226 0819 or 0800 263 457

Email: mat@addictionadvice.nz

Christchurch

Mapu Maia

Availability: Counselling via Zoom, Skype and Microsoft teams are fully accessible.

Information, advice and advocacy is still fully functional.

8.30am to 10.00pm Monday to Friday

Phone: 0800 21 21 22

Free text: 3002

Email: help@mapumaia.nz

PGF Services

Free phone: 0800 664 262

Email: help@pgf.nz

Website and live chat: www.pgf.nz

Availability: Counselling services face-to-face, or by phone, email or video calls.

Appointments are available at our satellite offices in Timaru. Please phone for an appointment.

8.30am – 5.00pm Monday to Friday

The Loft, Level 1, Eastgate Shopping Centre

Corner of Buckleys Road and Linwood Ave

Linwood, Christchurch, 8062

Asian Family Services

Phone: 0800 862 342

Email: help@asianfamilyservices.nz

Availability: Counselling services face to face or by phone or video call

Services available in English, Mandarin, Cantonese, Vietnamese, Korean, Thai, Japanese and Hindi

Monday-Friday, 9am - 8pm.

The Loft, Level 1, Eastfare Shopping Centre

20 Buckleys Road

Linwood, Christchurch 8062

Purapura Whetu

Available: 8:30a.m.- 4:30p.m, Monday - Friday

Address: 166 St Asaph Street, Central City, Christchurch 8011

Phone: 09 379 8001, 0800 4 WHETU (94388)

Text: 0278070406

Email: office@pw.maori.nz

Website: www.pw.maori.nz

Westport

PGF Services

Free phone 0800 664 262

Email: help@pgf.nz

Website www.pgf.nz Live Chat

Availability: Counselling services face-to-face, or by phone, email or video calls.

Please phone for an appointment as our counsellor is not in Westport every day.

Poutini Waiora, 98 Brougham Street

Westport

Otago/Southland

Ōtākou Health Limited T/A Te Kāika
PGF Services

Counselling services face-to-face, or by phone, email or video calls.

Available: 8.30am – 5.00pm Monday to Friday

Address: Level 2, Community House, 43 Princes Street
Dunedin 9016

Phone: 0800 664 262

Email: help@pgf.nz

Website: www.pgf.nz Live Chat

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